Expired on: Aug 8, 2022
RESPONSIBILITIES:
- Analyse department needs, identify vulnerabilities and boost productivity, efficiency and accuracy to inform business decisions.
- Prepare cost benefits analysis reports when upgrades are necessary.
- Continuously analysing vendors to ensure they offer the best possible service and value for company needs.
- Train employees on both software and hardware, troubleshoot, and provide technical support when needed.
- Develop and execute disaster procedures, and maintain data backups.
- Hands-on experience in Jira Ticketing system and or similar ticketing systems.
- Hands-on experience in implementing and managing Enterprise Resource Planning (ERP) Systems.
- Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
- Handle business-critical IT tasks and systems administration.
- Research and evaluate emerging technologies, hardware, and software.
- Track and maintain hardware & software inventory.
Minimum Requirement:
- Bachelor or Master’s degree holder in computer science or technology.
- 8 – 10 years of experience working as an L1 /L2 Support Engineer.
- Expertise in implementing, configuring, and testing solutions.
- Knowing in any customer-facing CRM/Ticketing tool.
Preferred Qualifications
- Proven leadership skills.
- Strong creative and analytical thinking.
- Professional certifications.
Sorry! This job has expired.